Dr. Duy Dang-Pham
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Publications

Peer-reviewed journal articles, conference papers, and book chapters. For the complete and most current record, please see my Google Scholar profile and ORCID page .

71 publications

2026

  1. Exploring customer stickiness during “smart” experiences: a study on AI chatbot affinity in online customer services

    Muhammad Ashfaq , Marian Makkar , Ai-Phuong Hoang , Duy Dang-Pham , Mai Hoang Thi Do , and Anh TV Nguyen

    Journal of Research in Interactive Marketing , 2026

  2. Precaution-taking information security behaviour: toward a more nuanced leader-member-exchange perspective in information security

    Hiep Cong Pham , Minh Nhat Nguyen , Duy Dang-Pham , and Steve Furnell

    European Research on Management and Business Economics , 2026

2025

  1. A Conceptual Framework to Navigate Sustainability Innovation Implementation: The Duet of Dynamic Capabilities Theory and Institutional Theory

    Thuc Hien T Nguyen , Karlheinz Kautz , Hoang Ai Phuong , Duy Dang-Pham , Majo George , and Huy Truong Quang

    In The Synergistic Effect of Sustainable Business Practices on Corporate Performance , 2025

  2. Antecedents of Hotel Contactless Technologies Adoption Intention and Actual Use Post-pandemic: An Empirical Study in Vietnam

    Hong Ngoc Nguyen , Le Nguyen Ngoc Thanh , Duy Dang-Pham , Duy Yen Linh Nguyen , and Thuy-Linh Le

    In Information Systems Research in Vietnam, Volume 3: A Shared Vision and New Frontiers , 2025

  3. Can Digital Advertising Content Trigger User Preference Toward Social Media Platforms? The Mediating Roles of Perceived Functional and Emotional Values

    Mai Chi Nguyen , Long Thang Van Nguyen , Mai Nguyen , Anh Nguyen Thi Mai , Duy Dang-Pham , and Thanh Pham Huynh

    In Information Systems Research in Vietnam, Volume 3: A Shared Vision and New Frontiers , 2025

  4. Information Systems Research in Vietnam, Volume 3

    Nguyen Hoang Thuan , Dang-Pham Duy , Hoanh-Su Le , and Tuan Q Phan

    Springer , 2025

  5. Shadow Information Security Practices in Organizations: The role of information security transparency, overload, and psychological empowerment

    Duy Dang-Pham , Nik Thompson , Atif Ahmad , and Sean Maynard

    Computers & Security , 2025

  6. Smart Apps, Smart Destination Images, and Tourists’ Behavioral Intention Toward a Destination

    Hoang Ngoc Hien , Huong Trang Pham , Dang Thi Phuong Anh , Van Ha Quach , Thuy-Linh Le , and Duy Dang-Pham

    In Information Systems Research in Vietnam, Volume 3: A Shared Vision and New Frontiers , 2025

  7. What makes an app authentic? Determining antecedents of perceived authenticity in an AI-powered service app

    Diem-Trang Vo , Long Van Thang Nguyen , Duy Dang-Pham , and Ai-Phuong Hoang

    Computers in Human Behavior , 2025

2024

  1. A continuum of context in informational privacy transmissions: insights from people with disabilities in Vietnam

    Abdul Rohman , Duy Dang-Pham , Dyah Pitaloka , Erlina Erlina , and Ade Prastyani

    Universal Access in the Information Society , 2024

  2. Digital competence of Vietnamese citizens: An application of digcomp framework and the role of individual factors

    Trung Quang Nguyen , Pham Thi Anh Ngoc , Hoang Ai Phuong , Dang Pham Thien Duy , Pham Cong Hiep , Robert McClelland , and Omid Noroozi

    Education and Information Technologies , 2024

  3. Digital Transformation and Gender Representation: A Study of Service Advertisements in Vietnam

    Long TV Nguyen , Chi Nguyen , Thuy-Linh Le , Duy Dang-Pham , Phuong Hoang , and Rajkishore Nayak

    In Information Systems Research in Vietnam, Volume 2: A Shared Vision and New Frontiers , 2024

  4. Examining authenticity on digital touchpoint: a thematic and bibliometric review of 15 years' literature

    Diem-Trang Vo , Nguyen Quynh Mai , Long TV Nguyen , Nguyen Hoang Thuan , Duy Dang-Pham , and Ai-Phuong Hoang

    Journal of Research in Interactive Marketing , 2024

  5. Exploring Value Co-Destruction Process in Customer Interactions with AI-Powered Mobile Applications

    Diem-Trang Vo , Ai-Phuong Hoang , Duy Dang-Pham , and Long Van Thang Nguyen

    Pacific Asia Journal of the Association for Information Systems , 2024

  6. Interlocking boards and firm outcomes: a review

    Richard Ramsawak , Samuel Buertey , Greeni Maheshwari , Duy Dang-Pham , and Chung Thanh Phan

    Management Decision , 2024

  7. Introduction to Information Systems Research in Vietnam: Current Progress and New Frontiers

    Duy Dang-Pham , Ai-Phuong Hoang , Hoanh-Su Le , Tuan Q Phan , and Nguyen Hoang Thuan

    Information Systems Research in Vietnam, Volume 2: A Shared Vision and New Frontiers , 2024

  8. Investigating the formation of an information security climate in a large Vietnamese construction company: a social network analysis approach

    Duy Dang

    RMIT University , 2024

  9. Sustaining the future of tourism logistics through digital technologies: a roadmap for digital transformation

    Pham Huong Trang , Vu Nam , Hai Linh Duong Nguyen , Thuy-Linh Le , and Duy Dang-Pham

    In Transforming Logistics in a Developing Nation: Vietnam’s Technology Imperative , 2024

  10. When young customers co-create value of AI-powered branded app: the mediating role of perceived authenticity

    Diem-Trang Vo , Long Thang Van Nguyen , Duy Dang-Pham , and Ai-Phuong Hoang

    Young Consumers , 2024

2023

  1. Disability data and its situational and contextual irrationalities in the Global South

    Abdul Rohman , Dyah Pitaloka , Erlina Erlina , Duy Dang , and Ade Prastyani

    Big Data & Society , 2023

  2. Enhancing Digital Competence -- Impacts and Policy Implications from a study in Vietnam

    Trung Nguyen , Robert McClelland , Ngoc Pham , Duy Dang-Pham , Phuong Hoang , Burkhard Schrage , Long Nguyen , Thanh Dang , and Nhi Nguyen

    Australia Vietnam Policy Institute (APVI) , 2023

  3. Exploring the Antecedents of Shadow Information Security Practices

    Duy Dang-Pham , Nik Thompson , Atif Ahmad , and Sean Maynard

    In The 34th Australasian Conference on Information Systems (ACIS 2023) , 2023

  4. Exploring Value Co-Destruction Process in Customer Interactions with AI-Powered Mobile Applications

    Diem-Trang Vo , Ai Phuong Hoang , Duy Pham Thien Dang , and Long Van Thang Nguyen

    2023

  5. Introduction to information systems research in Vietnam: A shared vision

    Nguyen Hoang Thuan , Duy Dang-Pham , Hoanh-Su Le , Prasanta Bhattacharya , and Tuan Q Phan

    In Information systems research in Vietnam , 2023

  6. Resource orchestration and digitalisation at a public hospital in Vietnam

    Duy Dang-Pham , Karlheinz Kautz , Mathews Nkhoma , Mai Do Thi Hoang , Phuong Do , and Bac Nguyen

    In The 34th Australasian Conference on Information Systems (ACIS 2023) , 2023

2022

  1. Digital Kaizen: An approach to digital transformation

    Duy Dang-Pham , Ai-Phuong Hoang , Diem-Trang Vo , Karlheinz Kautz , and others

    Australasian Journal of Information Systems , 2022

  2. Effects of authenticity on customer retention of AI-powered branded app: A conceptual paper

    Diem-Trang Vo , Long Nguyen , Duy Dang-Pham , and Ai-Phuong Hoang

    In Proceedings of the European Marketing Academy (EMAC 2021) , 2022

  3. Identifying Information Security Opinion Leaders in Organizations: Insights from the Theory of Social Power Bases and Social Network Analysis

    Duy Dang-Pham , Karlheinz Kautz , Ai-Phuong Hoang , and Siddhi Pittayachawan

    Computers & Security , 2022

  4. Protecting organizational information security at home during the COVID-19 pandemic in Vietnam: exploratory findings from technology-organization-environment framework

    Duy Dang-Pham , Hiep Pham , Ai-Phuong Hoang , Diem-Trang Vo , and Long TV Nguyen

    In Information Systems Research in Vietnam: A Shared Vision and New Frontiers , 2022

  5. Value co-destruction in AI-powered mobile applications: analysis of customer reviews

    Diem-Trang Vo , Duy Dang-Pham , Ai-Phuong Hoang , and Long Nguyen Van Thang

    In The 26th Pacific Asia Conference on Information Systems (PACIS) , 2022

2021

  1. Categorizing Young Facebook Users Based on Their Differential Preference of Social Media Heuristics: A Q-Methodology Approach

    Duy Dang-Pham , Long Nguyen , Ai Phuong Hoang , Siddhi Pittayachawan , Mohammadreza Akbari , and Mathews Nkhoma

    Pacific Asia Journal of the Association for Information Systems , 2021

  2. Digital Kaizen at FPT Software: Principles and Practices for Digital Transformations

    Duy Dang-Pham , Ai-Phuong Hoang , Diem-Trang Vo , and Quang Tran Duc Tri

    In Digitalization Cases Vol. 2: Mastering Digital Transformation for Global Business , 2021

  3. Effects of team collaboration on sharing information security advice: insights from network analysis

    Duy Dang-Pham and Mathews Nkhoma

    In Research Anthology on Artificial Intelligence Applications in Security , 2021

  4. Interdependences between cryptocurrencies: A network analysis from 2013 to 2018

    Christophe Schinckus , Dang Pham Thien Duy , and Nguyen Phuc Canh

    Journal of Interdisciplinary Economics , 2021

2020

  1. A Machine Learning-based Approach to Vietnamese Handwritten Medical Record Recognition

    Tuan Minh Phung , Minh Ngoc Dinh , Duy Dang-Pham , Hoang Minh Tu Van , and C Louise Thwaites

    In The 31st Australasian Conference on Information Systems (ACIS 2020) , 2020

  2. Digital Kaizen: An Approach for Conducting Large-Scale Digital Transformation Projects

    Duy Dang-Pham , Ai Phuong Hoang , Diem-Trang Vo , and Karlheinz Karl Kautz

    In The 31st Australasian Conference on Information Systems (ACIS 2020) , 2020

  3. Explainable Information Security: Development of a Construct and Instrument

    Duy Dang-Pham , Ai Phuong Hoang , Diem-Trang Vo , and Karlheinz Karl Kautz

    In The 31st Australasian Conference on Information Systems (ACIS 2020) , 2020

  4. Exploring the impact of innovativeness of hospitality service operation on customer satisfaction

    Ngan Truong , Duy Dang-Pham , Robert McClelland , and Mathews Nkhoma

    Operations and Supply Chain Management: An International Journal , 2020

  5. Learning analytics techniques and visualisation with textual data for determining causes of academic failure

    Clara Nkhoma , Duy Dang-Pham , Ai-Phuong Hoang , Mathews Nkhoma , Tram Le-Hoai , and Susan Thomas

    Behaviour & Information Technology , 2020

  6. Network Analytics for Improving Students’ Cybersecurity Awareness in Online Learning Systems

    Minh T.B. Hoang , Duy Dang-Pham , Ai-Phuong Hoang , Bao Le Gia , and Mathews Nkhoma

    In 2020 RIVF International Conference on Computing and Communication Technologies (RIVF) , 2020

  7. Service innovation, customer satisfaction and behavioural intentions: a conceptual framework

    Ngan Tuyet Truong , Duy Dang-Pham , Robert James McClelland , and Mathews Nkhoma

    Journal of Hospitality and Tourism Technology , 2020

2019

  1. Explaining the development of information security climate and an information security support network: a longitudinal social network analysis

    Duy Dang-Pham , Karlheinz Kautz , Siddhi Pittayachawan , Vince Bruno , and others

    Australasian Journal of Information Systems , 2019

  2. Investigating the diffusion of IT consumerization in the workplace: A case study using social network analysis

    Duy Dang-Pham , Siddhi Pittayachawan , Vince Bruno , and Karlheinz Kautz

    Information Systems Frontiers , 2019

2018

  1. A Social Network Analysis of Co-Authorship at the Australasian Conference on Information System (ACIS)

    Duy Dang-Pham and Karlheinz Kautz

    2018

  2. Information Security Landscape in Vietnam: Insights from Two Research Surveys

    Mathews Nkhoma , Duy Dang Pham Thien , Tram Le Hoai , and Clara Nkhoma

    In Cyber Criminology , 2018

  3. Understanding Intra-organisational Information Dependency: An Empirical Network Analysis of Vietnamese Freight Forwarding Industry

    Leon Teo , Duy Dang-Pham , Mathews Nkhoma , and Thanh-Thuy Nguyen

    Operations and Supply Chain Management: An International Journal , 2018

2017

  1. A Canonical Action Research Approach to the Effective Diffusion of Information Security with Social Network Analysis

    Duy Dang Pham Thien , Karlheinz Kautz , Siddhi Pittayachawan , and Vince Bruno

    International Journal of Systems and Society (IJSS) , 2017

  2. Applications of social network analysis in behavioural information security research: concepts and empirical analysis

    Duy Dang-Pham , Siddhi Pittayachawan , and Vince Bruno

    Computers & Security , 2017

  3. Applying network analysis to investigate interpersonal influence of information security behaviours in the workplace

    Duy Dang-Pham , Siddhi Pittayachawan , and Vince Bruno

    Information & Management , 2017

  4. Empirical social network analysis in sustainable supply chain in Vietnam

    Mohammadreza Akbari , Steven Clarke , Duy Dang , and Mathews Nkhoma

    RMIT University , 2017

  5. Exploring behavioral information security networks in an organizational context: An empirical case study

    Duy Dang-Pham , Siddhi Pittayachawan , and Vince Bruno

    Journal of Information Security and Applications , 2017

  6. Exploring the ACIS Community through the Analysis of Co-authorship across Institutions

    Duy Dang-Pham and Karlheinz Kautz

    In The 28th Australasian Conference on Information Systems (ACIS 2017) , 2017

  7. Information Security and People: A Conundrum for Compliance

    Hiep Cong Pham , Duy Dang-Pham , Linda Brennan , and Joan Richardson

    Australasian Journal of Information Systems , 2017

  8. Investigation into the formation of information security influence: network analysis of an emerging organisation

    Duy Dang-Pham , Siddhi Pittayachawan , and Vince Bruno

    Computers & Security , 2017

  9. Recognition of employees as transformational leaders: a social network analysis approach

    Duy Dang , Mathews Nkhoma , Tram Le , and Ray Gordon

    RMIT University , 2017

  10. Understanding the Formation of Information Security Climate Perceptions: A Longitudinal Social Network Analysis

    Duy Dang-Pham , Karlheinz Kautz , Siddhi Pittayachawan , and Vince Bruno

    In The 28th Australasian Conference on Information Systems (ACIS 2017) , 2017

  11. Why employees share information security advice? Exploring the contributing factors and structural patterns of security advice sharing in the workplace

    Duy Dang-Pham , Siddhi Pittayachawan , and Vince Bruno

    Computers in Human Behavior , 2017

2016

  1. A social network analysis approach to manage information risks and sharing for supply chain performance

    Leon Kok Yang Teo , Duy Dang-Pham , and Mathews Nkhoma

    In The 7th International Conference on Operations and Supply Chain Management , 2016

  2. Impacts of security climate on employees’ sharing of security advice and troubleshooting: Empirical networks

    Duy Dang-Pham , Siddhi Pittayachawan , and Vince Bruno

    Business Horizons , 2016

  3. Who influences information security behaviours of young home computer users in Vietnam? An ego-centric network analysis approach

    Duy Dang-Pham , Siddhi Pittayachawan , and Vince Bruno

    In Australasian Conference on Information Systems , 2016

2015

  1. Comparing intention to avoid malware across contexts in a BYOD-enabled Australian university: A Protection Motivation Theory approach

    Duy Dang-Pham and Siddhi Pittayachawan

    Computers & Security , 2015

  2. Demystifying online personas of Vietnamese young adults on Facebook: A Q-methodology approach

    Duy Dang , Siddhi Pittayachawan , and Mathews Nkhoma

    RMIT University , 2015

  3. Factors of people-centric security climate: conceptual model and exploratory study in Vietnam

    Duy Dang-Pham , Siddhi Pittayachawan , and Vince Bruno

    In Australasian Conference on Information Systems , 2015

  4. Investigating the formation of information security climate perceptions with social network analysis: A research proposal

    Duy Dang-Pham , Siddhi Pittayachawan , and Vince Bruno

    2015

2014

  1. Predicting Insider’s Malicious Security Behaviours: A General Strain Theory-Based Conceptual Model

    Duy Dang

    In CONF-IRM 2014 Proceedings , 2014

  2. Towards a complete understanding of information security misbehaviours: a proposal for future research with social network approach

    Duy Dang-Pham , Siddhi Pittayachawan , and Vince Bruno

    In Australasian Conference on Information Systems , 2014

2013

  1. Contextual difference and intention to perform information security behaviours against malware in a BYOD environment: A protection motivation theory approach

    Duy Dang , Siddhi Pittayachawan , and Mathews Z Nkhoma

    In Australasian Conference on Information Systems , 2013

  2. Contributing Factors of Cloud Computing Adoption: a Technology-Organisation-Environment Framework Approach

    Mathews Z Nkhoma and D. Dang

    International Journal of Information Systems and Engineering (IJISE) , 2013

  3. Contributing Factors of Information Security Investments in South East Asia SMBs: A Technology-Organisational-Environment Approach

    Mathews Z Nkhoma and Duy Dang

    International Journal of Information Security and Privacy (IJISP) , 2013

  4. Information Availability as Driver of Information Security Investments: a Systematic Review Approach

    DPT Dang and MZ Nkhoma

    In International Conference on Information Management and Evaluation (ICIME 2013) , 2013

2012

  1. Towards an Understanding of Implementation and Benefits of ICT in Education: Review of Issues to be Considered by Developing Countries.

    Mathews Z Nkhoma , Duy Dang , and Tu H Lu

    In The 3rd International Conference on Society and Information Technologies: ICSIT 2012 , 2012

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